Mtunda is a proudly Ugandan-born East African e-commerce and retail brand helping customers access quality products from local and international markets.

Mtunda Kenya allows customers to shop online through Mtunda.com or visit our physical store in Nairobi. We offer a wide range of products at competitive prices, with a focus on value, quality and convenient access to international products.

Mtunda Kenya Store: Mithoo Biashara Centre, Moi Avenue, Shop T10, Nairobi CBD, Kenya.

We offer a wide range of products including:

• Mobile phones and tablets
• Laptops, computers and printers
• TVs and electronics
• Cameras and security equipment
• Gaming consoles and accessories
• Speakers, soundbars and home theatres
• Home appliances & décor
• Watches and smartwatches
• Jewellery and accessories
• Perfumes and beauty products
• Shoes and fashion
• Baby and children’s products
• Beddings and bath products
• Books and many more

If you cannot find what you are looking for, you can ask us to source it for you.

Our physical store is located at:

Mithoo Biashara Centre, Moi Avenue, Shop T10, Nairobi CBD, Kenya.

You can also shop online through Mtunda.com anytime.

Our products are primarily sourced from Dubai, United Arab Emirates, as well as through international suppliers and retailers. We carefully select and vet suppliers to provide customers with quality products at competitive prices.

You can order in several ways:

• Online: Shop directly through Mtunda.com
• WhatsApp: Send us the product and our team will assist you
• In-store: Visit us at Mithoo Biashara Centre, Shop T10

You can also send a product name, photo, screenshot or link if you need help finding a specific product.

Yes. Send us the product link, screenshot, photo, name or description and we’ll check if we can source it — especially from Dubai.

We can also help with purchases from Amazon UAE, Noon, Shein and other Dubai stores. We will confirm the price and terms before you decide to proceed.

Just send it to us. You don’t need to know whether we can source it. Send the link, screenshot, photo, product name or description and our team will check. We’ll confirm the sourcing option, total price and delivery time before you decide.

Yes. Mtunda provides a Dubai sourcing service for products not listed on our website. You send us the product link, screenshot or name. We check the product, calculate costs and delivery time, and confirm the total price before you proceed.

Once you approve and make the required payment, we purchase the product in Dubai and arrange delivery to Kenya.

Yes. We can help customers purchase from platforms including:

• Amazon UAE • Noon • Shein • Namshi
• Sephora • H&M • Nike • Adidas • New Balance
• Other online and physical stores in Dubai

Send us the product link, screenshot or name and we’ll check the total cost and delivery time.

• Full payment is required before the order is placed
• Deposits or partial payments are not accepted for these orders
• Delivery can take 1–2 weeks or longer depending on international shipping
• Customers are responsible for selecting the correct product
• These products are not covered by Mtunda warranty where the external seller does not provide coverage
• Mtunda is not responsible for defects from third-party products

We will explain all applicable terms before proceeding.

Yes, but Cash on Delivery applies to products available at our store only.

⚠️ Imported products are different: A 50% deposit is required BEFORE we order the product. The remaining 50% is paid on delivery or collection.

Selecting Cash on Delivery does not mean an imported product can be ordered without the required deposit.

Imported products are sourced specifically for you and shipped internationally after you confirm your order. The deposit confirms your commitment and protects both you and Mtunda from cancellations after the product has already been ordered.

• M-PESA
• Cash on Delivery (eligible store products only)
• Card / payment options available at checkout
• Other payment methods provided by Mtunda

For imported products, the required deposit must be paid before we order. For Amazon/external purchases, full payment is required upfront.

Once your payment and order are confirmed, Mtunda proceeds with sourcing the product. We will keep you updated on the order and shipment. When the product arrives in Kenya, we will contact you to arrange delivery or collection and payment of the remaining balance.

You are given a two-week grace period from the time the product arrives at our Kenya location: Mithoo Biashara Centre, Shop T10, Nairobi CBD.

We will send reminders. If the product is not collected within the applicable period, it may be placed back on sale.

After the two-week grace period, Mtunda may place the product back on sale. If a refund of the deposit becomes applicable, it may be subject to a 15% restocking fee and will be processed after Mtunda is able to resell the product.

If you collect and fully pay after two weeks but before it has been sold to another customer, the 15% fee does not apply.

For products available for normal Mtunda delivery within Nairobi:

• Same-day delivery for orders placed before midday
• Next-day delivery for orders placed after midday
• Express delivery may be available after midday at an additional charge

For imported or specially sourced products, delivery time depends on product availability, sourcing and international shipping.

For Nairobi, our current standard delivery charge is KSh 350.

For orders outside Nairobi, the cost may vary depending on destination and transport method. Our team will contact you if an additional charge applies before dispatch.

Yes. We can arrange delivery to other parts of Kenya using courier services, buses, taxis or other available means depending on the destination.

Where a third-party transporter is used at the customer’s request, the customer accepts the associated transportation risk. Mtunda is not responsible for loss or damage caused by the third-party transporter after handover.

No — unless the return falls under a wrong item, manufacturer defect, or damage during delivery.

Mtunda accepts eligible returns within 7 days of purchase, provided the product meets the applicable return conditions. Restocking fees may apply. Please read our Return, Refund & Warranty Policy before returning an item.

A product may qualify for return or replacement if:

• It does not work or has a manufacturing defect
• The wrong product, colour, size or specification was received
• The product was damaged on delivery
• Parts are missing or the product differs from the listing
• The wrong quantity was received

Food and beverages cannot be returned. All returns must meet applicable conditions.

Yes. Eligible returns may attract a restocking fee starting from 15%, depending on the product and circumstances. Promotional, clearance and special-offer products may have different conditions.

Warranty availability depends on the product and its manufacturer. Where a manufacturer’s warranty exists, Mtunda can help facilitate the process. Warranty generally covers manufacturing defects and does not cover physical damage, misuse or customer-related damage.

Some promotional, clearance and externally sourced products may have no warranty. Always check before purchasing.

Warranty processing can take approximately 2–6 weeks as the product may need to be assessed, repaired or replaced by the manufacturer. Mtunda can help facilitate communication but warranty service is subject to the manufacturer’s terms. Warranty shipping costs are generally not covered by Mtunda.

WhatsApp / Phone: +254 110 710 388  |  +254 117 052 164

Email: customerservice@mtunda.com

Store: Mithoo Biashara Centre, Moi Avenue, Shop T10, Nairobi CBD

Hours: Monday – Saturday: 8:00 AM – 6:00 PM  |  Sunday: Closed / by request

For complete information about returns, refunds, warranties, shipping and payment terms, please read the relevant policy pages on Mtunda.com. We strongly recommend reading the applicable policy before placing an order, especially for imported, promotional or Amazon/external-platform purchases.