Shipping policy

Shipping policy

Mtunda.com currently offers same-day and next-day deliveries to customers around Nairobi CBD area only.

Rates

• 100KES for Delivery charges within CBD only and extra charges may apply outside CBD Nairobi that will be communicated by our customer service.
• For Orders Ordered outside Nairobi but paid Nairobi shipping rate our customer service Agent will call you and update you with the shipping rates to that area and if you agree you will pay the difference upon delivery.
• For Customers in far area we will send the product by Third parties like dhl or ups or cheap means like bus or taxis after our customer service Agent contacts you to update you about shipping available means to your location and should you agree, we are not responsible for damage or theft of the item because we shipping it at your consent. Otherwise we advise the customer to come and pick the product from our store as we are expending to be able to avail shipping to their location.

All orders before Midday will be shipped out on the same day for Kes 300. After Midday, orders are processed for next-day delivery at the same charge. However, if you want it on the same day after noon, then you can opt for express delivery which costs Kes 300 between noon and 5:00pm.